We aim to deliver the best snacking experience. However, due to the nature of food products, we follow strict refund and return policies:
1. Returns:
Returns are only accepted in cases of:
- Damaged packaging during transit
- Incorrect product received
Please contact us within 24 hours of delivery with photos as proof.
2. Refunds:
- Approved refunds will be processed within 5–7 business days to your original payment method.
- Refunds are not applicable for taste preferences, opened packets, or delayed deliveries caused by courier partners.
For refund or exchange requests, write to matthiwalafoods(at)gmail(dot)com or call us at 8570004999.